ECTS credits ECTS credits: 4.5
ECTS Hours Rules/Memories Student's work ECTS: 74.2 Hours of tutorials: 2.25 Expository Class: 18 Interactive Classroom: 18 Total: 112.45
Use languages Spanish, Galician
Type: Ordinary Degree Subject RD 1393/2007 - 822/2021
Departments: Organisation of Companies and Commercialisation
Areas: Business Organisation
Center Faculty of Economics and Business Studies
Call: Second Semester
Teaching: With teaching
Enrolment: Enrollable
Establish a base of solid knowledges that propicie the understanding of the quality like
basic principle of the management and of the development of the business activities.
Analyse the problematic relative to the processes of certification and accreditation of
the quality.
Subject 1: The function of the quality
Fear 2: Quality: approaches
Fear 3: Management of the total quality
Subject 4: Quality and income
Fear 5: The costs of the quality
Fear 6: Technicians for the management of the quality
Fear 7: Administration of the quality
Fear 8: Certification and accreditation
CAMISÓN, CRUZ y GONZÁLEZ (2011): Gestión de la Calidad: Conceptos, enfoques, modelos y sistemas. Pearson Educación, Madrid
CLAVER, MOLINA, TARÍ (2011): Gestión de la Calidad y gestión medioambiental. Fundamentos, herramientas, Normas ISO y relaciones. Pirámide, Madrid
CORMA (2006): Aplicaciones prácticas del modelo EFQM de excelencia en PYMES. Diez de Santos, Madrid
CROSBY (1987): La calidad no cuesta. CECSA, México
CROSBY (1990): Hablemos de calidad. McGraw-Hill Interamericana, México
CUATRESACAS (2017): Gestión integral de la Calidad: implantación, control y certificación. Ediciones Gestión 2000, Barcelona.
DEMING (1989): Calidad, productividad y competitividad. La salida de la crisis. Díaz de Santos, Madrid
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones estratégicas (11ª ed.). Prentice Hall.
HEIZER, J. y RENDER, B. (2015): Dirección de la producción y de operaciones. Decisiones tácticas (11ª ed.). Prentice Hall.
ISHIKAWA, KAROU (1994): Introducción al Control de la Calidad. Díaz de Santos
RECURSOS ELECTRÓNICOS:
Heredia Álvaro, José Antonio (2013): Sistema de indicadores para la mejora y el control integrado de la calidad de los procesos ISBN/ISSN 9788415443230 (Prelo.Intercambio)
González Gaya, Cristina (2013): Técnicas de mejora de la calidad ISBN/ISSN 9788436266412 (Prelo Intercambio)
Franco Uría, Amaya (2015): Xestión e control de calidade. ISBN/ISSN 9788416183364 (Prelo Intercambio)
BASIC AND GENERAL COMPETENCES:
CB2 - That the students know to apply his knowledges to his work or vocation of a professional form and possess the competitions that are used to to show by means of the preparation and defence of arguments and the resolution of problems inside his area of study
CB3 - That the students have the capacity to gather and interpret notable data (usually inside his area of study) to issue trials that include a reflection on notable subjects of índole social, scientific or ethical
CB4 - That the students can transmit information, ideas, problems and solutions to a so much specialised public as no skilled
CB5 - That the students have developed those skills of necessary learning to undertake back studies with a high degree of autonomy
CG4 - Know communicate information, ideas, problems and proposals of solution to questions of índole business so much to a skilled public as no skilled, doing use so much of the verbal language and writing as of the means and technical of representation of relations and presentation of data that employ in the discipline
TRANSVERSAL COMPETITIONS
CT1 - -Analysis and synthesis
CT2 - -Organisation and planning
CT3 - -oral Communication and written
CT4 - -Management of the information.
CT5 - -Knowledges of technology of the relative information to the field of study.
CT6 - -Resolution of problems.
CT7 - -Taking of decisions.
CT8 - -critical Reasoning
CT9 - -Autonomy in the learning
CT10 - -Team work
CT16 - -Sensitivity to social and environmental problems
CT17 - -Negotiation and treatment of conflicts
CT18 - -Initiative and spirit emprendedor
CT19 - -Creativity and innovative capacity
CT22 - -Development of the quality
SPECIFIC COMPETENCES:
D8 - Derive of the data impossible notable information to recognise by no professionals D10 - Apply to the analysis of the problems professional criteria based in the handle of technical instruments
Scenario 1: Adapted normality
Special attention is paid to face-to-face activities, with and without a computer. The master classes have an expository purpose and in them the students are introduced to the operational problems and their impact on customer satisfaction and organizational results. The didactic approach aims at training students by encouraging the understanding of operational problems and their modeling in order to promote the quality of decisions.
The virtual campus will be used as a support for teaching.
Scenario 2: distancing
Lectures through virtual classroom (of asynchronous use) or Microsoft Teams (sessions taught synchronously) and practical sessions with problem solving, text comments and case analysis, preferably in person, using the virtual classroom to download materials and to delivery tasks. The tutorials will preferably be carried out through on-line systems
SScenario 3: Closure of facilities
In this scenario, the teaching will be virtual, will be developed through Microsoft Teams and the virtual campus, and can be done synchronously and / or asynchronously. Tutorials will take place electronically.
The assessment of the subject is carried out with a continuous evaluation process that takes into account all the activities to be carried out throughout the semester, considering aspects such as the appropriate use of the techniques and tools of the subject, clarity and narrative ability, mastery of terminology. of the subject and the active participation, with a weight in the final qualification of 50%, and a final examination, centered mainly in the evaluation of the knowledges acquired, with a weight in the final note of 50%.
To pass the course students must obtain a grade greater than or equal to five (out of ten) in the exam, and a final grade (for exam plus activities) also higher than five (out of ten).
Students will have two opportunities to pass the subject. Thus, students who do not pass the subject in the first ordinary opportunity, will be entitled to a second opportunity of an extraordinary nature, which will be the one that appears in their academic transcript -in the event that the grade achieved was higher-.
It should be noted that in accordance with the Regulations of Permanence in the University for Undergraduate and Master's studies (art. 5.2), the mere attendance and / or participation in any of the activities subject to evaluation will mean that the final grade of the student is different from " Not presented ".
Attendance to both lectures and interactive classes is mandatory, unless the student is granted a waiver of attendance in accordance with Instruction No. 1/2017, of the General Secretariat, on the waiver of class attendance in certain circumstances. Students who are granted the exemption must contact the subject teachers in order to design a continuous work plan throughout the semester, which will account for 30% of the subject qualification (percentage corresponding to the continuous assessment).
For cases of fraudulent performance of exercises or tests, the provisions of the Regulations for the evaluation of students' academic performance and the review of qualifications will apply.
The nature of the tests, exercises and final exam of the subject will be as follows depending on the scenario decreed by USC:
Scenario 1: Adapted normality
The tests and exercises of continuous evaluation and the final exam will be carried out in person.
Scenario 2: distancing
The tests and exercises of continuous evaluation and the final examination will be face-to-face or telematic in accordance with the rules established by the Rector's Office and the Dean's Office and the health measures established at that time.
Scenario 3: Closure of facilities
The tests and exercises of continuous evaluation and the final examination will be of telematic character.
Face-to-face hours: 45 h.
Non face-to-face hours: 3 h./week
Preparation of the final exam: 20 h.
Hours of evaluation: 5 h.
Total volume of work: 112.5 h.
Basic knowledges of Business Organization, Organization of the Production, and Statistical and Computer of Management.
Attendance to classes and active participation in the classroom. Realization of the recommended readings as well as the analysis and resolution of practical cases and problems.
Contingency Plan:
In the event that scenarios 2 or 3 are decreed, the teaching methodology and the learning assessment system will have the following adaptations with respect to scenario 1, of adapted normality:
Scenario 2: distancing
Teaching methodology:
In this scenario, a combination of face-to-face and virtual teaching will be given in accordance with the rules established by the Rector's Office or the Dean's Office for this scenario and the health measures that are currently being established.
In the case of virtual teaching, Microsoft Teams and the virtual campus will be used and can be carried out synchronously and / or asynchronously. Tutorials will preferably take place electronically.
Learning assessment system:
The tests and exercises of continuous evaluation and the final examination will be face-to-face or telematic in accordance with the rules established by the Rector's Office and the Dean's Office and the health measures established at that time.
Scenario 3: Closure of facilities
Teaching methodology:
In this scenario, the teaching will be virtual, will be developed through Microsoft Teams and the virtual campus and can be done synchronously and / or asynchronously. Tutorials will take place electronically.
Learning assessment system:
The tests and exercises of continuous evaluation and the final examination will be of telematic character.
Juan Luis Castroman Diz
Coordinador/a- Department
- Organisation of Companies and Commercialisation
- Area
- Business Organisation
- Phone
- 881811635
- juanluis.castroman [at] usc.es
- Category
- Professor: University Lecturer
Ada Maria Perez Pico
- Department
- Organisation of Companies and Commercialisation
- Area
- Business Organisation
- adamaria.perez [at] usc.es
- Category
- Professor: LOU (Organic Law for Universities) PhD Assistant Professor
| Monday | |||
|---|---|---|---|
| 17:45-18:45 | Grupo /CLE_01 | Spanish | Classroom B |
| Wednesday | |||
| 15:30-17:00 | Grupo /CLIS_03 | Spanish | Classroom 11 |
| 17:15-18:45 | Grupo /CLIS_01 | Spanish | Classroom 25 |
| Thursday | |||
| 17:15-18:45 | Grupo /CLIS_02 | Spanish | Classroom 01 |
| 05.28.2021 16:00-19:00 | Grupo /CLIS_03 | Classroom A |
| 05.28.2021 16:00-19:00 | Grupo /CLE_01 | Classroom A |
| 05.28.2021 16:00-19:00 | Grupo /CLIS_02 | Classroom A |
| 05.28.2021 16:00-19:00 | Grupo /CLIS_01 | Classroom A |
| 05.28.2021 16:00-19:00 | Grupo /CLIS_03 | Classroom B |
| 05.28.2021 16:00-19:00 | Grupo /CLE_01 | Classroom B |
| 05.28.2021 16:00-19:00 | Grupo /CLIS_02 | Classroom B |
| 05.28.2021 16:00-19:00 | Grupo /CLIS_01 | Classroom B |
| 07.12.2021 16:00-19:00 | Grupo /CLIS_03 | Classroom A |
| 07.12.2021 16:00-19:00 | Grupo /CLE_01 | Classroom A |
| 07.12.2021 16:00-19:00 | Grupo /CLIS_02 | Classroom A |
| 07.12.2021 16:00-19:00 | Grupo /CLIS_01 | Classroom A |